Refund policy
The right of withdrawal is governed by Legislative Decree no. 206 of 06/09/2005 art. 52 and following, which gives you the right, if you are a natural person purchasing goods for purposes not related to your professional activity, or if you do not make the purchase indicating a VAT number in the order form, to withdraw from the purchase contract for any returned items, within 14 days from the date of receipt of the goods, the purchased item, intact and in its original packaging, complete in all its parts (including packaging and any documentation and accessories). To exercise the right of withdrawal, you must inform Hamanebeauty SRL before the withdrawal period expires.
In all cases of exercising the right of withdrawal, Hamanebeauty SRL will send the user a confirmation email upon receiving the withdrawal request.
It will be your responsibility to arrange the return shipment of the products. To minimize damage to the original packaging, we recommend, when possible, placing it in a second box and avoiding placing labels or adhesive tapes directly on the original packaging of the product.
The only expenses to be borne by you are the shipping costs for returning the goods.
Return Procedure
As regulated by law, the customer has the right to withdraw from the contract entered into, without any penalty for any reason within the period of 14 (fourteen) days, starting from the day of receipt of the purchased goods.
The customer cannot exercise the right of withdrawal if purchasing with a VAT number.
After expressing the intention to exercise the right of withdrawal, the product must be sent within 30 (thirty) days from the date of receipt of the goods to Hamanebeauty SRL, via Nino Bixio 4/b, 20020, Magnago (MI).
The return must be sent intact, in the original packaging.
After the integrity of the product has been verified, a refund of the entire amount will be made, excluding shipping costs which remain the customer's responsibility (as provided by law) via credit card refund or PayPal account, or via bank transfer within 14 days of accepting the return. Shipping costs remain the responsibility of the customer in any case.
Direct Assistance provided by Hamanebeauty SRL
For any issues regarding delivered items (non-compliant or damaged product, missing items, etc.), contact us at our email address hamanebeauty@gmail.com explaining your problem, and you will be contacted as soon as possible for resolution of your issue.
In all cases of exercising the right of withdrawal, Hamanebeauty SRL will send the user a confirmation email upon receiving the withdrawal request.
It will be your responsibility to arrange the return shipment of the products. To minimize damage to the original packaging, we recommend, when possible, placing it in a second box and avoiding placing labels or adhesive tapes directly on the original packaging of the product.
The only expenses to be borne by you are the shipping costs for returning the goods.
Return Procedure
As regulated by law, the customer has the right to withdraw from the contract entered into, without any penalty for any reason within the period of 14 (fourteen) days, starting from the day of receipt of the purchased goods.
The customer cannot exercise the right of withdrawal if purchasing with a VAT number.
After expressing the intention to exercise the right of withdrawal, the product must be sent within 30 (thirty) days from the date of receipt of the goods to Hamanebeauty SRL, via Nino Bixio 4/b, 20020, Magnago (MI).
The return must be sent intact, in the original packaging.
After the integrity of the product has been verified, a refund of the entire amount will be made, excluding shipping costs which remain the customer's responsibility (as provided by law) via credit card refund or PayPal account, or via bank transfer within 14 days of accepting the return. Shipping costs remain the responsibility of the customer in any case.
Direct Assistance provided by Hamanebeauty SRL
For any issues regarding delivered items (non-compliant or damaged product, missing items, etc.), contact us at our email address hamanebeauty@gmail.com explaining your problem, and you will be contacted as soon as possible for resolution of your issue.