Shipping policy
Shipping Conditions
For orders over €69.00, shipping within Italy is free of charge.
For orders below this amount, shipping costs are added to the total order and automatically calculated at the end of the purchase. The shipping cost within Italy for orders under €69.00 is €5.90 (including major islands). Our main courier is BRT, but we also use UPS, Poste Delivery Express, and Dpd services.
For destinations in remote areas, the Venice Lagoon, and smaller islands, the shipping cost is €20.00, which may be requested as a supplement even after completing the purchase.
Livigno and Campione d'Italia are locations with higher shipping costs due to their duty-free status, with costs of €31.00 and €42.50 respectively.
For these locations, we recommend using a BRT Fermopoint or INPOST ITALIA pickup point nearby to receive your order. This way, shipping costs are €5.90 for orders under €69.00 and free for orders over €69.00.
For Europe, shipping costs vary by country. More information on shipping costs to Europe are listed below:
France, Germany, and Spain: €9.90
Austria, Czech Republic, Slovakia, Belgium, Luxembourg, Netherlands, Portugal, Denmark: €11.90
Estonia, Latvia, Lithuania, Poland, Hungary, Slovenia, Romania, Bulgaria, Croatia, Greece, Ireland, Finland, Sweden: €13.90
Processing, Shipping, and Delivery Times for Products:
Shipping and delivery within Italy for ordered products occurs within 24/48 working hours, unless there is temporary unavailability of the product, which may require extending the delivery period based on restocking times. For Europe, delivery is expected from a minimum of 3 working days up to a maximum of 7/8.
You will receive an email updating you on the progress of your order, and once dispatched, a tracking email for your shipment will be sent to you.
If one or more selected products have low availability and go out of stock, the order will be processed as soon as all products are back in stock and the order is complete. If longer waiting times are expected, or if selected products are temporarily unavailable, you will be sent an email or contacted by our customer service, and you can choose to wait for the product, request a replacement, or cancel the order, receiving a full refund of the amount paid.
Couriers deliver between 09:00 and 18:00 on weekdays. Deliveries are made at street level.
In case of absence or inability to pick up the package, you will receive an SMS or email to reschedule or change the delivery method.
If no instructions are given or if you do not pick up the package, it will be returned to us, resulting in the cancellation of the order. In this case, we will have to charge you the actual shipping costs incurred.
Attention When Receiving Products
Upon receipt of the products, please carefully check, in mutual interest, that the packaging is intact, undamaged, not wet, or otherwise well sealed.
If you notice any damage, you must immediately report it to the courier, refusing the package, and notify us by email, attaching photos (hamanebeauty@gmail.com).
Claims: Any hidden anomalies (e.g., theft or shortages) must be reported in writing via email, attaching photos (hamanebeauty@gmail.com), within seven working days. We cannot consider reports received beyond this deadline.
Please note that every claim must always be submitted with the sender's details (name, surname, address, phone, and email) and photographic evidence of the damaged product.
For orders over €69.00, shipping within Italy is free of charge.
For orders below this amount, shipping costs are added to the total order and automatically calculated at the end of the purchase. The shipping cost within Italy for orders under €69.00 is €5.90 (including major islands). Our main courier is BRT, but we also use UPS, Poste Delivery Express, and Dpd services.
For destinations in remote areas, the Venice Lagoon, and smaller islands, the shipping cost is €20.00, which may be requested as a supplement even after completing the purchase.
Livigno and Campione d'Italia are locations with higher shipping costs due to their duty-free status, with costs of €31.00 and €42.50 respectively.
For these locations, we recommend using a BRT Fermopoint or INPOST ITALIA pickup point nearby to receive your order. This way, shipping costs are €5.90 for orders under €69.00 and free for orders over €69.00.
For Europe, shipping costs vary by country. More information on shipping costs to Europe are listed below:
France, Germany, and Spain: €9.90
Austria, Czech Republic, Slovakia, Belgium, Luxembourg, Netherlands, Portugal, Denmark: €11.90
Estonia, Latvia, Lithuania, Poland, Hungary, Slovenia, Romania, Bulgaria, Croatia, Greece, Ireland, Finland, Sweden: €13.90
Processing, Shipping, and Delivery Times for Products:
Shipping and delivery within Italy for ordered products occurs within 24/48 working hours, unless there is temporary unavailability of the product, which may require extending the delivery period based on restocking times. For Europe, delivery is expected from a minimum of 3 working days up to a maximum of 7/8.
You will receive an email updating you on the progress of your order, and once dispatched, a tracking email for your shipment will be sent to you.
If one or more selected products have low availability and go out of stock, the order will be processed as soon as all products are back in stock and the order is complete. If longer waiting times are expected, or if selected products are temporarily unavailable, you will be sent an email or contacted by our customer service, and you can choose to wait for the product, request a replacement, or cancel the order, receiving a full refund of the amount paid.
Couriers deliver between 09:00 and 18:00 on weekdays. Deliveries are made at street level.
In case of absence or inability to pick up the package, you will receive an SMS or email to reschedule or change the delivery method.
If no instructions are given or if you do not pick up the package, it will be returned to us, resulting in the cancellation of the order. In this case, we will have to charge you the actual shipping costs incurred.
Attention When Receiving Products
Upon receipt of the products, please carefully check, in mutual interest, that the packaging is intact, undamaged, not wet, or otherwise well sealed.
If you notice any damage, you must immediately report it to the courier, refusing the package, and notify us by email, attaching photos (hamanebeauty@gmail.com).
Claims: Any hidden anomalies (e.g., theft or shortages) must be reported in writing via email, attaching photos (hamanebeauty@gmail.com), within seven working days. We cannot consider reports received beyond this deadline.
Please note that every claim must always be submitted with the sender's details (name, surname, address, phone, and email) and photographic evidence of the damaged product.